Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Bowness-on-Windermere
GPhC Registration No. 9012511
Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how Pharmacy Weight Loss Bowness-on-Windermere collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Bowness-on-Windermere is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) based in Bowness-on-Windermere, United Kingdom. We are the data controller responsible for your personal information.

2. Data We Collect

When you use our services, we may collect the following information:

• Personal details: Full name, date of birth, address, email address, and phone number
• Health information: Medical history, current medications, weight, BMI, and clinical consultation responses
• Payment information: Billing details processed securely through our payment provider
• Technical data: IP address, browser type, and website usage information collected via cookies

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal and health data to:

• Assess your suitability for weight loss treatments and provide safe, clinician-approved prescriptions
• Process and dispatch your orders (delivery within 1 working day once approved by our pharmacist)
• Communicate with you regarding your consultation, order status, and ongoing care
• Maintain accurate clinical records as required by pharmacy regulations
• Fulfil our legal and regulatory obligations as a GPhC registered pharmacy
• Send relevant health or service updates where you have given consent

Our lawful bases for processing include the performance of a contract, legal obligation, protection of vital interests, and explicit consent for special category health data.

4. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: To understand how visitors use our site and improve our services
• Marketing cookies: Only used with your explicit consent to deliver relevant content

You can manage or withdraw cookie consent at any time through your browser settings or our cookie preference tool.

5. Third Party Sharing

We do not sell your personal data. We may share your information with trusted third parties only where necessary, including:

• Prescribing clinicians: To review your consultation and approve treatment
• Delivery partners: To fulfil and dispatch your order securely
• Payment processors: To handle transactions securely and in compliance with PCI DSS standards
• Regulatory bodies: Such as the GPhC or NHS, where we are legally required to share information

All third parties are required to handle your data in accordance with UK GDPR and our data sharing agreements.

6. Data Retention

We retain your clinical and personal records for a minimum of eight years in line with NHS and pharmacy regulatory guidance. Payment records are retained as required by financial regulations. Data no longer required is securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. Our systems are regularly reviewed and updated to maintain security standards appropriate for a regulated healthcare provider.

8. Your Rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data. You may also request restriction of processing, object to processing, or request data portability where applicable. To exercise any of these rights, please contact us directly and we will respond promptly.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Bowness-on-Windermere
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk